Laws & Regulations
Last Updated: April 11, 2025
Privacy Policy
BIT2GO FINTECH LIMITED is committed to protecting your privacy and pledges to handle your personal information in accordance with applicable laws and regulations, including the U.S. Money Services Business (MSB) regulations, the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) regulations, and other relevant privacy laws and regulatory requirements. This privacy policy details how we collect, use, store, share, and protect your information.
Any references to 'Bit2Go', 'we', 'our company', or 'our' in this policy refer to BIT2GO FINTECH LIMITED, a company registered with the U.S. Financial Crimes Enforcement Network (FinCEN) as a Money Services Business (MSB), with MSB registration number 31000277155652. To view our company license (MSB: 31000277155652), visit: https://www.fincen.gov/msb-state-selector
For any questions related to data protection, please contact us at: [email protected]
1. Personal Information We Collect
The information we collect is categorized as follows in order to provide services, ensure compliance, and meet regulatory requirements.
1.1 Personal Identifiable Information (PII)
Personal Identifiable Information (PII) includes any information that can directly or indirectly identify you. In compliance with U.S. privacy laws and MSB regulations, we may collect the following information:
- Full Name:Used for registration, account verification, and identity confirmation.
- Social Security Number (SSN) or other government-issued ID:Used for identity verification and fraud prevention.
- Address:Including residential and mailing addresses for identity verification, document sending, or customer support.
- Date of Birth:Used for identity verification and to ensure the user meets the minimum age requirement.
- Email Address:Used to contact you, send notifications, and confirm information.
- Phone Number:Used for account verification, two-factor authentication (2FA), and customer support.
1.2 Financial and Transaction Information
Personal Identifiable Information (PII) includes any information that can directly or indirectly identify you. In compliance with U.S. privacy laws and MSB regulations, we may collect the following information:
- Bank Account Details:Including account number, routing number, and account type, used for processing bank transfers and other payment services.
- Credit or Debit Card Information:Including card number, expiration date, and CVV code, used for online payments and financial transactions.
- Transaction Records:We retain all financial transaction records related to you, including amounts sent and received, dates, counterparty information, and other relevant financial records. These records are retained in accordance with MSB regulations.
1.3 Technical Information
Personal Identifiable Information (PII) includes any information that can directly or indirectly identify you. In compliance with U.S. privacy laws and MSB regulations, we may collect the following information:
- IP Address:Used to identify your device and location to ensure security and prevent fraud.
- Device Identifier:We may collect unique identifiers of the device you use to access our services, such as the IMEI or device ID of your phone, to enhance security.
- Operating System, Browser Type and Version:Used to ensure our website and applications are compatible with your device and to provide personalized services.
- Cookies and Similar Technologies:We may use cookies to collect information, help optimize website performance, track user behavior, and improve user experience. You can manage or disable cookies through your browser settings.
1.4 Geolocation Information
Personal Identifiable Information (PII) includes any information that can directly or indirectly identify you. In compliance with U.S. privacy laws and MSB regulations, we may collect the following information:
- Real-time Location Information:We may collect your geolocation information to comply with anti-money laundering regulations and monitor suspicious activities. If you refuse to provide location information, certain services may be restricted.
1.5 Communication and Customer Service Records
Personal Identifiable Information (PII) includes any information that can directly or indirectly identify you. In compliance with U.S. privacy laws and MSB regulations, we may collect the following information:
- Email Records:We record all communications through email or in-service messaging to ensure smooth service and compliance with regulatory requirements.
- Customer Support Call Records:Records of calls, online chats, and customer support requests will be used to improve service quality, ensure compliance, and resolve potential disputes.
2. How We Use Your Information
We use your personal information for the following purposes to ensure compliance with legal requirements and provide you with the best services:
2.1 Compliance with Legal, Regulatory, and Compliance Requirements
Under MSB regulations and the Bank Secrecy Act (BSA), we are required to collect, store, and process certain personal information to fulfill the following obligations:
- Comply with Anti-Money Laundering (AML), Counter-Terrorism Financing (CFT), and other financial regulatory laws.
- Verify customer identities and perform Know Your Customer (KYC) requirements.
- Submit Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR) to the Financial Crimes Enforcement Network (FinCEN) and other regulatory agencies.
- Prevent illegal activities, such as fraud, terrorism financing, and money laundering.
2.2 Providing and Improving Our Services
To provide you with efficient, secure, and personalized services, we use your information for the following purposes:
- Transaction Processing:Assist you in financial transactions, including transfers, payments, withdrawals, etc. We record all transaction details to ensure compliance.
- Customer Support:Resolve your issues, handle inquiries, and provide assistance. We maintain records of these interactions to improve customer experience and support quality.
- Personalized Services:Customize your experience based on your usage and preferences, such as recommending services or features you may be interested in.
2.3 Preventing Fraud and Illegal Activities
To ensure system security and compliance, we use your information for the following tasks:
- Monitor Account Activity:Detect suspicious account activities, such as abnormal login behavior, unauthorized access, and unauthorized transactions.
- Identity Verification:Ensure the authenticity of user identities to prevent unauthorized use of accounts.
- Fraud Detection and Security:Use technological means to monitor and detect fraudulent behavior, and take appropriate actions, such as freezing accounts or notifying users, when risks are detected.
2.4 Marketing and Communication
- Promotional Information:We may send you updates about our services, promotional activities, special offers, and new features. You can opt out of receiving such information through the unsubscribe option in our emails.
- Communication and Notifications:Used to keep in touch with you, send transaction confirmations, policy updates, and other important account-related notifications.
3. Sharing and Disclosure of Information
We will only share your personal information when legally permitted and take measures to ensure your privacy is protected.
3.1 Legal Requirements
- Under MSB regulations, the Bank Secrecy Act (BSA), and other relevant laws, we are obligated to report suspicious activities to government agencies and law enforcement. In certain cases, we may disclose customer identity and transaction information to FinCEN, state, and federal law enforcement agencies.
- In compliance with court orders, subpoenas, or other legal processes, we may provide your information.
3.2 Third-Party Service Providers
We may share your information with third parties who assist us in providing services, such as:
- Payment Processors:To process your payments and remittances.
- Identity Verification Providers:To help us verify your identity and ensure transaction security.
- Technical Support Providers:To maintain the security and proper operation of our platform. These third-party service providers must adhere to strict privacy and security protocols and only access your information while fulfilling their service obligations.
3.3 Preventing Fraud and Illegal Activities
- If we suspect fraudulent activities or illegal operations with your account, we may share your information with law enforcement agencies, regulatory authorities, financial institutions, or relevant partners.
4. Data Storage and Protection
4.1 Data Security
To protect your personal information, we have implemented multi-layer security measures, including but not limited to:
- Encryption:We use industry-standard encryption technologies (such as TLS/SSL) to protect data in transit.
- Access Control:Only authorized personnel can access your personal information, and access is granted only when necessary.
- Network Security Measures:We deploy firewalls, intrusion detection systems, and other technologies to protect our networks and systems from attacks.
4.2 Data Retention
To protect your personal information, we have implemented multi-layer security measures, including but not limited to:
- We will retain your information as required by laws and regulations. For example, MSB regulations require us to retain certain customer information and transaction records for at least 5 years.
- In compliance with applicable laws, we will delete or anonymize your data when it is no longer needed.
5. Your Rights
5.1 Right to Access
- You have the right to request access to the personal information we hold about you. We will provide the information we have collected about you in response to your request.
5.2 Right to Rectification
- If your personal information is inaccurate or incomplete, you have the right to request that we correct it.
5.3 Right to Erasure
- In certain circumstances, you can request the deletion of your personal information, particularly if we no longer need the information or you withdraw your consent. However, we may be required to retain certain information for legal or compliance purposes.
5.4 Right to Object and Restrict Processing
- You have the right to object to or restrict our processing of your personal information in certain circumstances.
5.5 Data Portability
- In certain circumstances, you can request that we transfer your personal information to other service providers.
6. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected such information, we will immediately delete it.
7. International Data Transfers
Although our services are primarily aimed at U.S. users, in some cases your personal information may be transferred to other countries. We will ensure that such cross-border data transfers comply with applicable privacy laws and take appropriate protective measures.
8. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. If there are significant changes, we will notify you via email or in-service notifications. Continued use of our services constitutes your acceptance of these changes.
9. Contact Us
If you have any questions, complaints, or wish to exercise your rights under this privacy policy, please contact us at: [email protected]