Bit2Go

BIT2GO FINTECH LIMITED is committed to protecting your privacy and ensures that your personal information is handled appropriately in compliance with applicable laws and regulations, including the U.S. Money Services Business (MSB) regulations, the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) regulations, and other relevant privacy laws and regulatory requirements. This Privacy Policy outlines how we collect, use, store, share, and protect your information.

Any references to "Bit2Go," "us," "our company," or "our" in this policy refer to BIT2GO FINTECH LIMITED, which is registered as a Money Services Business (MSB) with the U.S. Financial Crimes Enforcement Network (FinCEN) under registration number 31000277155652. View our business license (MSB: 31000277155652) at: https://www.fincen.gov/msb-state-selector

For any questions regarding data protection, please contact us at: [email protected]

1. Information We Collect

The information we collect falls into the following categories to provide services, ensure compliance, and meet regulatory requirements.

1.1 Personally Identifiable Information (PII)

Personally Identifiable Information (PII) includes any information that can directly or indirectly identify you. In compliance with U.S. privacy laws and MSB regulations, we may collect the following information:

Full Name:Used for registration, account verification, and identity confirmation.

Social Security Number (SSN) or other government-issued identification:Used for identity verification and fraud prevention.

Address:Including residential and mailing addresses, used for identity verification, sending documents, or customer support.

Date of Birth:Used for identity verification and ensuring the user meets the minimum age requirement.

Email Address:Used for communication, sending notifications, and confirming information.

Phone Number:Used for account verification, two-factor authentication (2FA), and customer support.

1.2 Financial and Transaction Information

Bank Account Details:Including account number, routing number, and account type, used for processing bank transfers and other payment services.

Credit or Debit Card Information:Including card number, expiration date, and CVV code, used for online payments and financial transactions.

Transaction Records:We retain records of all financial transactions related to you, including funds sent and received, amounts, dates, counterpart information, and other relevant financial records. These records will be stored in accordance with MSB regulations for the required retention period.

1.3 Technical Information

IP Address:Used to identify your device and location, ensuring security and fraud prevention.

Device Identifier:We may collect the unique identifier of the device you use to access our services, such as the IMEI or device ID of your mobile phone, to enhance security.

Operating System, Browser Type, and Version:Used to ensure compatibility of our website and apps with your device and to provide personalized services.

Cookies and Similar Technologies:We may use cookies to collect information that helps us optimize website performance, track user behavior, and improve user experience. You can manage or disable cookies through your browser settings.

1.4 Geolocation Information

Real-time Location Information:We may collect your geolocation data to comply with Anti-Money Laundering (AML) regulations and monitor suspicious activity. Some services may be restricted if you refuse to provide location data.

1.5 Communication and Customer Service Records

Email Records:We may record all communications with you via email or in-service messaging to ensure smooth service delivery and meet regulatory requirements.

Customer Support Call Records:Records of phone calls, online chats, and customer support requests are retained to improve service quality, ensure compliance, and resolve potential disputes.

2. How We Use Your Information

We use your personal information for the following purposes to ensure legal compliance and provide you with the best service:

2.1 Legal, Regulatory, and Compliance Requirements

In accordance with MSB regulations and the Bank Secrecy Act (BSA), we must collect, store, and process certain personal information to fulfill the following obligations:

Complying with Anti-Money Laundering (AML), Counter-Terrorist Financing (CFT), and other financial regulations.

Verifying customer identity and fulfilling Know Your Customer (KYC) requirements.

Submitting Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR) to FinCEN and other regulatory bodies.

Preventing illegal activities such as fraud, terrorist financing, and money laundering.

2.2 Providing and Improving Our Services

We use your information to deliver efficient, secure, and personalized services, including the following:

Transaction Processing:Assisting with financial transactions, including transfers, payments, withdrawals, and other services. We keep records of all transactions to ensure compliance.

Customer Support:Addressing your inquiries, resolving issues, and providing assistance. We retain these interactions to improve customer experience and support quality.

Personalized Services:Personalizing your experience based on usage patterns and preferences, such as recommending services or features that may interest you.

2.3 Preventing Fraud and Illegal Activities

To ensure system security and compliance, we use your information to carry out the following tasks:

Monitoring Account Activity:Detecting suspicious account activities, such as unusual login behavior, unauthorized access, and unauthorized transactions.

Identity Verification:Ensuring the authenticity of user identities to prevent unauthorized access to accounts.

Fraud Detection and Security:Using technological means to monitor and detect fraudulent activities, and taking appropriate measures, such as freezing accounts or notifying users, when risks are identified.

2.4 Marketing and Communication

Promotional Information:We may send you updates on our services, promotional activities, special offers, and new features. You can opt out of receiving these communications via the unsubscribe option in emails.

Communications and Notifications:Used to keep you informed, send transaction confirmations, policy updates, and other important notices related to your account.

3. Sharing and Disclosure of Information

We will only share your personal information when required by law, and we take measures to protect your privacy.

3.1 Legal Requirements

In accordance with MSB regulations, the Bank Secrecy Act (BSA), and other relevant laws, we are required to report suspicious activity to government agencies and law enforcement. In some cases, we may need to disclose your identity and transaction information to FinCEN, state, and federal law enforcement.

We may also provide your information in response to court orders, subpoenas, or other legal processes.

3.2 Third-Party Service Providers

We may share your information with third parties who help us deliver services, such as:

Payment Processors:Used to process your payments and transfers.

Identity Verification Providers:Used to assist in verifying your identity and ensuring transaction security.

Technical Support Providers:Used to maintain the security and operation of our platform. These third-party service providers must comply with strict privacy and security agreements and only access your information to fulfill their services.

3.3 Preventing Fraud and Illegal Activity

If we suspect fraudulent activity or illegal operations on your account, we may share your information with law enforcement, regulatory bodies, financial institutions, or relevant partners.

4. Data Storage and Protection

4.1 Data Security

To protect your personal information, we implement multi-layered security measures, including but not limited to:

Encryption:We use industry-standard encryption technologies (e.g., TLS/SSL) to protect data in transit.

Access Control:Only authorized employees can access your personal information, and only when necessary.

Network Security Measures:We deploy firewalls, intrusion detection systems, and other technologies to protect our networks and systems from attacks.

4.2 Data Retention

We retain your information in accordance with legal and regulatory requirements. For example, MSB regulations require us to retain certain customer information and transaction records for at least five years.

When no longer required, we will delete or anonymize your information in accordance with applicable laws.

5. Your Rights

5.1 Right of Access

You have the right to request access to the personal information we hold about you. We will provide you with the information we have collected about you upon request.

5.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct it.

5.3 Right to Erasure

In certain situations, you may request the deletion of your personal information, especially when we no longer need it or you withdraw your consent. However, we may need to retain certain information for compliance or law enforcement purposes.

5.4 Right to Object and Restrict Processing

You have the right to object to or restrict the processing of your personal information in certain circumstances.

5.5 Data Portability

In certain situations, you may request that we transfer your personal information to another service provider.

6. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected such information, we will immediately delete it.

7. International Data Transfers

Although our services are primarily aimed at U.S. users, in some cases, your personal information may be transferred to other countries. We will ensure that such international data transfers comply with applicable privacy laws and take appropriate protective measures.

8. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If significant changes are made, we will notify you through email or in-service notifications. Your continued use of our services will constitute your acceptance of these changes.

9. Contact Us

If you have any questions, complaints, or wish to exercise your rights under this Privacy Policy, please contact us at: [email protected]